This policy explains:
1. how we collect information about you;
2. what information we collect about you;
3. the ways in which we may use and share that information; and
4. how you can update or access any personal information we hold about you.
2. How We Collect Information
a. make a booking using our website www.campingninja.com (which is referred to as “the website” in this policy);
b. register to become a user of the website;
c. submit enquiries to us or contact us;
d. enter any promotions, competitions or prize draws via the website or a competition form filled in via a social network or newsletter;
e. contribute reviews or any other information to the website; and/or
f. take part in market research.
2. We also collect information indirectly from you when you use the website, including but not limited to when you visit or browse the Camping Ninja website.
3. The Information We Collect
We collect information such as:
i. your name and contact details (including telephone number) and those of any other members of your party;
ii. your use of the website including but not limited to your searching, browsing and booking history;
iii. debit or credit card details, banking details and other payment information; and/or
iv. any special requirements (including medical and dietary needs) relating to your booking.
4. How We Use Your Information
We may use and analyse information about you and members of your party in order to:
i. provide you with access to parts of this site;
ii. process your booking (including, without limitation, disclosing the information to the relevant accommodation/facility providers – please see further in Section 5 below);
iii. contact you if necessary;
iv. arrange for payment;
v. inform you of any service related message;
vi. assist us with crime and fraud prevention such as to check your identity;
vii. assist you with any enquiries, including the investigation and resolution of service affecting issues and dealing with any payment queries you may have;
viii. investigate any complaints or other enquiries that you submit to us;
ix. enhance and personalise the service that we offer you;
x. analyse markets and produce reports, perform research and statistical analysis and to monitor usage behaviour;
xi. market our products and services generally;
xii. send information to you about our services from time to time by phone, post, email, text, MMS, automated dialling equipment or other means (subject to any objection or preference you may indicate when submitting your details to us);
xiii. inform you of any products and services offered by other companies that we think may be of interest to you, provided that you choose to receive this information;
xiv. disclose your personal information and/or information about use of our services to certain third parties. See Section 5 below;
xv. process your application when you apply for a job online; and
xvi. aggregate information about you, your spending and your use of the website with information about other users of the website in order to identify trends ("Aggregated Data"). We may pass Aggregated Data to third parties, such as advertisers, content providers and business partners or prospective business partners, to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.
5. Disclosure of your Information
We may disclose your information:
i. to our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing facilities, products or services used or ordered by you;
ii. to relevant campsite owners;
iii. to credit reference agencies and fraud prevention agencies;
iv. to any relevant public authority or law enforcement agency;
v. to third parties for checking details of job applicants and employees;
vi. to third parties from whom you have chosen to receive marketing information;
vii. where there is a change (or prospective change) in the ownership of Camping Ninja Limited to new or prospective owners of Camping Ninja Limited. In these circumstances we would require them to keep it confidential;
viii. where required by law, regulation or legal proceedings;
ix. where we believe it is necessary to protect Camping Ninja or third party rights and property;
x. where you give us false or inaccurate information and we identify or suspect fraud;
xi. where we, or an affiliate processing your data on our behalf, are compelled to do so by law;
xii. in response to a valid, legally compliant request by a competent authority;
xiii. during emergencies when we believe physical safety is at risk;
xiv. where content on the website is moderated; or
xv. in response to a complaint that that there has been a breach of our terms & conditions.
6. Accessing your Information
You may ask us in writing (including proof of your identity) for a copy of the information we hold about you - we may charge a fee for this to cover our administrative costs. If we hold any inaccurate information about you, please tell us and we will correct it. We aim to respond to you within 21 days from the date we receive your request. Our address is:
Camping Ninja Limited,
109 South Worple Way,
7. Changes to this Policy
We will keep this policy under review and any changes made from time to time (including those due to changes in the law) will be posted on this page.
8. Security and Protection of Your Information
You must not share your password for the website. Your password(s) are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.
b. Data Security Procedures
We constantly review our procedures to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure socket layer (SSL) technology to encrypt sensitive information such as financial information, e.g. your credit card.
c. Security of Communications
Please be aware that communications over the Internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
ii. Third Party Websites
iii. Non-EEA Use of Information
The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However we will always take steps to ensure that your information is used by third parties in accordance with this policy.
iv. Marketing Information from Third Parties
‘Cookies’ are a feature of web browser software which allows web servers to temporarily store information within your browser – they are a piece of information like a ‘tag’ which identifies you on each visit to the website. Cookies allow us to obtain information about use of our website which helps us to provide a better user experience and tailor our services to your individual needs. [We don’t store and record any of your passwords or other highly sensitive information.] Most browsers automatically allow cookies, however usually your web browser will allow you to disable cookies if you wish to do so. [Please be aware that if you decline cookies, some aspects of our website might not work properly].
[Please note that advertisers and other third parties may use their own cookies or action tags when you click on their advertisement or link to their website or service, on or from our website. These third parties are responsible for setting out their own cookie and privacy policies.]